**PLEASE DO NOT FORCE YOUR FAN OPEN**

Always ensure the hand fan is being opened in the correct direction!

The “One Stop Rave” lettering on the rib should always be on the right-hand side and the right side up when facing you. If the lettering is upside down on the left-hand side, it is being opened incorrectly. If the fan is forced open in the wrong direction, then this can cause the fabric to be pulled away from the ribs. You can occasionally firmly press the fabric back down on the ribs if you have made this mistake.

We are NOT responsible for damaged fans due to this circumstance.

If this does not fix your issue, please reach out to us.

Unfortunately, OSR is not taking any custom orders for fans, accessories, or clothing. If you are interested in bulk custom orders, see if you qualify for wholesale orders at this link: onestoprave.com/pages/wholesale. We will take bulk custom orders on a case-by-case basis.

OSR does not currently have a storefront.

Yes, we do, Apply Here!

OSR ships internationally! With a variety

Our typical turnaround time is 5-7 days. If you need your item fast, you can upgrade to Priority or Priority Express shipping at checkout for expedited shipping.

You can check the status of your order at any time inside your account. Using the Shop app. Also by the email, you used while placing your order. Once the order has shipped, you will receive a confirmation email with your tracking number.

If the item has yet to be shipped, you're in luck. Please email us directly at Contact@onestoprave.com (make sure you label it as a priority email) with your order number and the correct shipping address.

If the item has been shipped, you will need to reach out to the carrier to see if they can change the address before it is delivered, as there is nothing we can do once it's out of our custody.

Once our carriers scan a package, we are not responsible for if or where your package is delivered.

Please email us at contact@onestoprave.com with your order number and a picture of the items you received.

Please allow 1-2 business days of processing time for most items before we ship. However, please allow up to seven days of processing before we send our clothing items, such as pashminas, masks, and bandanas.

If you would like your items before your next event, we recommend you order at least 10 business days before your next event

Yes, select Afterpay or Shop Pay at checkout and follow the instructions.

Log into your account, under the order tab. Submit a return request from there.

No, OSR offers only exchanges and returns for store credit.

Store credits can take up to 3 business days to receive.

Both options have a 14-day period from the date of purchase to initiate a return/exchange.