Shipping CarriersWe use USPS as our primary mail carrier. We also offer services through UPS, FedEx, & DHL to accommodate all domestic & global shipping. Tracking your package is fast and easy. You will be given a tracking number via email. All orders receive a tracking number the moment an item is shipped. The order confirmation email will contain all relevant information regarding package tracking. Please note that some orders using 1st Class USPS mail will not have tracking numbers. If you do not receive a tracking number, please email Contact@OneStopRave.com.
Note: Sometimes, carriers fail to scan items when shipped. We will do our best to determine where your item is. However, once it leaves our warehouse, we are limited to the ability of the shipping carrier.
Shipping RatesThe rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the shipping cost will be, and you will have a chance not to place your order if you decide not to.
No shipping times are guaranteed. Due to supply chain issues, shipping carriers forecast significantdelays in the coming months. Order ASAP to reduce your risk of not getting items in time for your event. We will do everything we can to process orders quickly. However, the carrier's shipping time is beyond our control once the item is shipped.
Insurance & Liability
Once a package leaves our facility, we are no longer liable for where your parcel ends up.
One Stop Rave has partnered with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout, your order will be protected from damage, loss*, or theft. If your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
We recommend insuring every package with Route Shipping Insurance. Route Insurance can be purchased at the checkout, and the cost may vary with the value of your order. Route Insurance will send you an email after placing an order with instructions on filing a claim if a package is missing, lost, or stolen.
**Claims for packages marked "delivered" must be filed after 5 days and 15 days from the date the box was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.**
International Custom Fees
We will not be responsible for international customs duties or fees. Customs policies vary widely, so please check with your local customs office for more information.