Once our carriers scan a package, we are not responsible for if or where your package is delivered. However, One Stop Rave has partnered with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout, your order will be protected from damage, loss*, or theft. If your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
We recommend insuring every package with Route Shipping Insurance. Route Insurance can be purchased at the checkout, and the cost may vary with the value of your order. Route Insurance will send you an email after placing an order with instructions on filing a claim if a package is missing, lost, or stolen.
**Claims for packages marked "delivered" must be filed after 5 days and 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the checkpoint**