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Returns & Exchanges

To start your online return, locate your order number and email address.
Start Your Return

Use our portal to initiate your return and create a shipping label & packing slip.

Package Your Return

Ensure items are in new, unworn condition with original OSR packaging. Please follow our Return Packaging Guidelines below.

Ship Your Return

Ship your return item(s) via your local UPS store using original OSR shipping materials or similar protective packaging.

Receive Store Credit

Once received, returns will be processed within 7 business days, and store credit will be issued as gift cards to the email used for the original order. Gift cards never expire.

Return Packaging Guidelines & Policy:

  • Original Packaging: Please return all items in their original branded packaging with all tags, liners, and additional elements. Items that are visibly worn, damaged, or not in new condition will not be eligible for store credit.
  • Shipping Protection: We recommend using the original shipping materials or a similar protective option to prevent damage during transit. For example, if your item came with bubble wrap, we would recommend using bubble wrap for the return. It is the customer's responsibility to protect the returned item from damage. If the item returns broken, missing parts, or without the original packaging, it will not be eligible for store credit.
  • Packing Slip: Please include the packing slip provided inside your package.
  • Return Label: Clearly label the return package with the provided return label.
  • Avoid USPS Priority Mail Packaging: Do not use USPS Priority Mail branded packaging, as this may require additional postage. Any extra postage costs due to non-compliance with our packaging guidelines will be deducted from your store credit.

Note: Following these guidelines ensures a smooth return process and helps us provide the best service to you. Items not meeting these guidelines will be discarded and no store credit will be issued.

Start A Return / Exchange
  • Eligible returns must meet all requirements of our standard return policy. 
  • All eligible returns must be processed though our return portal within 30 days of purchase date, brand new, unworn, with the tags attached. 
  • Sale items are not eligible for return or exchange. Visit our return policy for the full list of final sale items.
  • Returns outside of the US cannot be processed through our return portal. Please see our return policy for more details.